Frequently Asked Questions


  1. How do I order from JvR Psychometrics?
  2. I didn’t receive my report in my inbox automatically
  3. I don’t know what report options to choose
  4. Can I order from JvR Psychometrics if I am not a registered Psychologist/Psychometrist?
  5. Checklist for first time order of printed material and electronic reports

JvR Online

Click here for the full JvR Online How-to-Guide.
Click here to view JvR Online system requirements.
Click here for JvR Online Terms and Conditions.

  1. How do I generate my report manually?
  2. I lost my login information
  3. What login do I send to my client / candidate?
  4. How do I set up a project on JvR Online?


  1. How do I generate my report manually?
  2. I lost my login information

EQ-i 2.0

  1. How do I send out an invitation to a candidate to complete the EQ-i 2.0?
  2. Why should I use the Personal Invitation option on the EQ-i 2.0?
  3. How do I change my default e-mail address on my EQ-i 2.0 portal?
  4. My candidate never received the invite, e-mailed from the EQ-i 2.0 portal
  5. Where do I see how many tokens I have left on my EQ-i 2.0 portal?

Competency Assessment Series, Version 3 (CAS V3)

  1. Why does the CAS V3 not have model answers
  2. What if other competencies are elicited during an exercise? Do you build it into your report as a value added extra?
  3. What do you do when a candidate doesn’t finish an in-basket?
  4. Some competencies such as creativity, innovation and initiative are not in the CAS V3 competency model. Is this a problem?
  5. Can I use only one or two items that relate to specific competencies I require to measure? I do not want to use the entire exercise
  6. Can I get the in-baskets customised to my organisation?
  7. What about the EEA amendment and what that means for competency assessments?